People & Process Quiz Question Title * 1. Starting at the bottom, what are the levels of the performance pyramid? expectations, feedback, development, challenge and support, appraisal feedback, expectations, development, challenge and support, appraisal expectations, feedback, observations, challenge and support, appraisal feedback, appraisal, expectations, development, challenge and support appraisal, feedback, opportunities, challenge and support, expectations Question Title * 2. Which of these is least effective at improving performance? recognition for achievement a supportive environment shared team goals feedback praise Question Title * 3. Which of these is NOT a feature of SMART training? it is within the realistic control and scope of the team and member, and has a purpose its purpose is open to interpretation by the individual its progress is regularly reviewed its development goal and necessary resources are agreed with the team-leader its results can be measured by hard or soft metrics Question Title * 4. When managing long-term performance at work, which of these statements is true? people are more productive when they get more stimulation at work people should aim to work at the peak performance part of the performance curve most of the time people should aim to work at the optimal performance part of the performance curve most of the time people need to be excited by their job all the time people bored by their job will burn out Question Title * 5. Which one of these is not from Buckingham and Coffman’s Twelve Management Questions? do I know what is expected of me at work? in the last six months, have I talked with someone about my progress? is there someone at work who constantly supervises me? does my supervisor, or someone at work, seem to care about me as a person? are my co-workers committed to doing quality work? Question Title * 6. What is procurement? investing in new office space finding and agreeing to terms and acquiring goods or services purchasing goods or services paying salaries each month all of the above Question Title * 7. What should a tendering process include? the procurement process for the tender a specification or general requirements criteria for how a tender will be evaluated rules or instructions for the tender all of the above Question Title * 8. What should you NOT consider before submitting a tender? the strategic fit with your business the likelihood of success the potential return to your business the elements that you want to renegotiate the resources and time it demands Question Title * 9. Which of the following is not a category in the Kraljic matrix? strategic items non-critical items tactical items bottleneck items leverage items Question Title * 10. What is supplier relationship management (SRM)? a systematic approach to assess a supplier's contribution to your business a way to yield bottom-line savings and top-line competitive advantage a process focused on monitoring the performance of a supplier a method to get what you have been promised in a contract a business practice to measure, analyse, and manage the performance of a supplier Done
